Refund policy

Effective Date: December 2023

1. Returns and Exchanges

At Metal Garden, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns and Exchanges

• You may request a return or exchange within 30 days of receiving your order.

• To be eligible for a return or exchange, the item(s) must be in the same condition as when you received them.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact Metal Garden on the following email address: sales@metalgarden.com.au

4. Return Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping method to ensure the safe return of your item(s).

• If a return is approved, we will provide you with a return shipping address.

5. Refunds

• Refunds will be issued once we have received and inspected the returned order.

6. Exchanges

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).

• If the requested exchange item is not available, we will issue a refund for the original purchase price.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at sales@metalgarden.com.au We will work to resolve the issue promptly by offering a replacement or a refund.

8. Changes to this Return Policy

Metal Garden reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Metal Garden, you agree to the terms and conditions outlined in this return policy.