We create a metal dog realistically from your beloved photo to last a lifetime. This sculpture has been designed and created by multi-award winning sculptor, Richard Kloester. All Metal Garden sculptures are Australian made using a plasma cutter. This sculpture is made in Australian made mild steel at 1.6mm thick to give a feel of quality and durability.

Sizes

There are two size options available:

• Option 1: small dog at 60cm tall
• Option 2. Large dog 75cm tall
• Notes about custom art pieces

When you purchase your custom dog we will follow up with an email to collect photos to do your order. Once you choose a photo and we start work on it, we can’t change photos in the middle of a project. However, we will work on your project until you are 100% happy with your dog.

Guarantee

We also have a 100% money back satisfaction guaranteed. If you decide within 30 days of receiving your sculpture that you are not satisfied, we will happily refund 100% of your purchase price. Customer is to pay for return postage.

Metal Sculpture Care

When creating our sculptures we only rust on the front side of the sculpture. The back will be unrusted or partially rusted. The back will eventually fully rust. The rust on your sculpture will vary in different shades of rust and this will change over time. To care for your sculpture we recommend that you apply Penetrol every 12 months to stop your sculpture from rusting further. If you live near the sea and objects are salt effected then we recommend applying Penetrol every 6 months. Without applying Penetrol your sculpture will still last a very long time but if you want it to last even longer, apply Penetrol found at Bunnings. I hope you enjoy your sculpture as much as well love making them. A lot of love goes into making our sculptures.

Effective Date: December 2023

1. Shipping Methods and Times

At Metal Garden, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

• Standard Shipping: Orders shipped using this method will typically arrive within 5 to 10 business days after processing. Western Australia can take 10 to 15 business days.
• Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing. Express post will vary depending on weight of the sculpture. Contact Metal Garden after you have purchased your order to organise a payment for express post.
• International Shipping: For our international customers, please note that delivery times may vary depending on your location.

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Costs

All orders $50 and more receive free shipping Australia wide. Orders $49 and below are charged a flat fee of $12 for postage.

3. Order Processing Time

Sculptures are handmade to order and typically take 1 to 2 weeks to be made. Please allow additional time for processing during peak seasons or promotional events.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via mobile from Australia Post, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link.

5. Shipping Restrictions

• Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
• Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at sales@metalgarden.com.au within 7 days of receiving your tracking information. We will work with Australia Post to resolve the issue and ensure a satisfactory resolution. If your order is permanently lost we will replace your order and send again asap.

7. Returns and Refunds

Please refer to our Return Policy for information on returns and refunds related to your order.

8. Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at sales@metalgarden.com.au

9. Changes to this Shipping Policy

Metal Garden reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Metal Garden, you agree to the terms and conditions outlined in this shipping policy.

Effective Date: December 2023

1. Returns and Exchanges

At Metal Garden, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns and Exchanges

• You may request a return or exchange within 30 days of receiving your order.
• To be eligible for a return or exchange, the item(s) must be in the same condition as when you received them.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact Metal Garden on the following email address: sales@metalgarden.com.au

4. Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).
• If a return is approved, we will provide you with a return shipping address.

5. Refunds

• Refunds will be issued once we have received and inspected the returned order.

6. Exchanges

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
• If the requested exchange item is not available, we will issue a refund for the original purchase price.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at sales@metalgarden.com.au We will work to resolve the issue promptly by offering a replacement or a refund.

8. Changes to this Return Policy

Metal Garden reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Metal Garden, you agree to the terms and conditions outlined in this return policy.