Richard Kloester is a renowned artist in the field of sculpting, who has been honored with multiple prestigious awards for his exceptional work. One of his most significant accomplishments is his largest commission, which was awarded to him by the well-known interior designer, Shaynna Blaze. Shaynna is a household name and is popularly recognized for her regular appearances on popular television shows like “The Block” and “Selling Houses Australia”. Richard’s exceptional skills and artistic talent were recognized by Shaynna, who entrusted him with the task of creating a masterpiece for her own clients.

Effective Date: December 2023

1. Shipping Methods and Times

At Metal Garden, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

• Standard Shipping: Orders shipped using this method will typically arrive within 5 to 10 business days after processing. Western Australia can take 10 to 15 business days.
• Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing. Express post will vary depending on weight of the sculpture. Contact Metal Garden after you have purchased your order to organise a payment for express post.
• International Shipping: For our international customers, please note that delivery times may vary depending on your location.

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Costs

All orders $50 and more receive free shipping Australia wide. Orders $49 and below are charged a flat fee of $12 for postage.

3. Order Processing Time

Sculptures are handmade to order and typically take 1 to 2 weeks to be made. Please allow additional time for processing during peak seasons or promotional events.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via mobile from Australia Post, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link.

5. Shipping Restrictions

• Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
• Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at sales@metalgarden.com.au within 7 days of receiving your tracking information. We will work with Australia Post to resolve the issue and ensure a satisfactory resolution. If your order is permanently lost we will replace your order and send again asap.

7. Returns and Refunds

Please refer to our Return Policy for information on returns and refunds related to your order.

8. Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at sales@metalgarden.com.au

9. Changes to this Shipping Policy

Metal Garden reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Metal Garden, you agree to the terms and conditions outlined in this shipping policy.

Effective Date: December 2023

1. Returns and Exchanges

At Metal Garden, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns and Exchanges

• You may request a return or exchange within 30 days of receiving your order.
• To be eligible for a return or exchange, the item(s) must be in the same condition as when you received them.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact Metal Garden on the following email address: sales@metalgarden.com.au

4. Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).
• If a return is approved, we will provide you with a return shipping address.

5. Refunds

• Refunds will be issued once we have received and inspected the returned order.

6. Exchanges

• If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
• If the requested exchange item is not available, we will issue a refund for the original purchase price.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at sales@metalgarden.com.au We will work to resolve the issue promptly by offering a replacement or a refund.

8. Changes to this Return Policy

Metal Garden reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Metal Garden, you agree to the terms and conditions outlined in this return policy.